SHIPPING & RETURNS

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Thank you for visiting and shopping at Vex. The following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 5-14 Business days. Orders are not shipped or delivered on weekends or holidays. 

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

FREE Shipping

Estimated delivery time is 4-14 Business Days

Delivery delays can occasionally occur

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We partner with these global carriers to give you the best shipping experience: FedEx, DHL, Usps.com, Dpd, and LatvijasPast.

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Vex ships to addresses within Australia and its territories. 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

 

Vex is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Vex is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We currently do not ship outside Australia.